Section 120(1) StVG permits sentenced prisoners to lodge complaints regarding decisions, orders, and conduct by prison staff to the extent that their rights are affected. The complaint must identify the challenged act and set out the grounds insofar as they are not obvious. Decisions on complaints against staff or their orders are made by the prison governor under section 121(1) StVG. Where a complaint concerns a decision, order, or conduct of the governor and the governor does not remedy it, the prison-enforcement court decides the matter. With the affected person's consent, family members may organise records; however, this does not automatically confer upon them a right to complain in their own name.
Section 120(2) StVG makes the date on which the prisoner learned of the grounds important for a complaint regarding the actual use of a weapon. In cases other than complaints against a decision, the complaint may generally be brought no earlier than the first and no later than the fourteenth day after that date, and where delay would create danger, it may be brought earlier. The date of knowledge, the incident, and the challenged conduct should be recorded separately, and the deadline should be checked immediately even if medical findings or incident records are still missing.
Section 120(2) StVG generally links the deadline for a complaint against a decision of the prison authorities to its oral announcement or service, such that the complaint may be brought no later than the fourteenth day after that date. When a written copy is requested no later than the third day after the day of the oral announcement, the service of that copy determines when the period starts. Complaints must be lodged in writing or orally at the designated time of day with the responsible prison official. The act being challenged must therefore be identified before choosing the remedy. Complaints against court decisions are subject to their own appeal rules.
Generally, a complaint under section 120(3) StVG lacks suspensive effect. If an order or decision can still be enforced, separate consideration is required for any grant of suspensive effect under the conditions in that provision. Different objectives and distinct deadlines characterize a prison-enforcement complaint and a compensation claim under the AHG. Both routes should be reviewed promptly. In parallel, medical care and the lawful preservation of available evidence should continue.